Wednesday 13-May Update

This Site is for Sitel employee communication.

Influenza A(H1N1) Pandemic Status:

• The World Health Organization status is available at http://www.who.int/en/
• We have reports from Sitel personnel of cases in cities where Sitel has offices; we have NO reports of cases involving Sitel personnel.
• Mexico has downgraded the emergency to orange (from red).
• The Ministry of Health is now raising awareness in Panama.
• Sitel's "awareness and preparedness" approach continues.

Monterrey MX and all Panama Site Status:

• Site Operations for all Clients continue to be stable.
• We have assigned a Project Manager to facilitate the multi-site and IT Teams, in case a full implementation of the Site / Client BCP is required.
  

Recommendations for Americas Sites:

• Communicate proactively with Clients and Personnel.
• Implement recommended prevention measures.
• Be alert for cases in your area.
• Monitor absenteeism. Our greatest risk is to not be prepared, if absenteeism increases.
• Prepare plans for Client support in the event of increased absenteeism.
• If there is a need to implement a business continuity plan that requires support from other Sitel sites and disciplines, please make a request for a Project Manager from the PMO.