Influenza A(H1N1) Pandemic Status:
- The World Health Organization status is available at http://www.who.int/en/
- We have reports from Sitel personnel of cases in cities where Sitel has offices; we have NO reports of cases involving Sitel personnel.
- Mexico has downgraded the emergency to orange (from red).
- Sitel's "awareness and preparedness" approach continues.
Monterrey MX Site Status:
- Site Operations for all Clients continue to be stable.
- We have assigned a Project Manager to facilitate the multi-site and IT Teams, in case a full implementation of the Site / Client BCP is required.
Recommendations for Americas Sites:
- Communicate proactively with Clients and Personnel.
- Implement recommended prevention measures.
- Be alert for cases in your area.
- Monitor absenteeism. Our greatest risk is to not be prepared, if absenteeism increases.
- Prepare plans for Client support in the event of increased absenteeism.
- If there is a need to implement a business continuity plan that requires support from other Sitel sites and disciplines, please make a request for a Project Manager from the PMO.
